Shipping & Delivery Information

Shipping & Delivery Information

For all orders valued at $150 or more, Standard Postage and Packing is Free of Charge

We do not charge customers postage and packing costs when orders are for $150 or more and the parcel is being delivered to an Australian Address at standard Parcel rates. If you want faster delivery via Express Post or Courier delivery then a small surcharge will apply.

Australia Post Parcel Services

Our postage and packing service costs to all postal addresses in Australia are based on Australia Post rates which are calculated and advised to you before you confirm and pay for your order. There is a calculator on the "View Cart" page which will give you the estimated postage rate for the item(s) you buy based on the weight and dimensions of each item and the standard of service you request. These are calculated on your destination postcode. The services offered and the estimated door to door delivery times within Australia including the necessary packing time for Living Clay Australia are:

Service Delivery Times Delivery Conditions

Standard Parcel Service

5-7 business days

To anywhere within Australia.

Express Postal Service

2-3 days

To all capital city & metro areas plus most major regional population centres.

Express Courier Service

Following Business Day

Capital City and metro service only. Your order must be lodged and paid for by 10 am to ensure next business day delivery.

NB. Postal rates are updated regularly by Australia Post and may be changed without notice. Once your order has been confirmed and paid for, you will not be asked to pay any increased postal delivery costs.

Additional Information

How can I track my order?

An email is sent to you once your pottery has been shipped with a consignment number and a link to track your parcel online. In the event that you cannot locate it then please call Living Clay Australia at 1300 397339.

Do you deliver to international destinations?

Yes we do. Postage and packing costs are available at this stage on request. The delivery charge is dependent on the total cubic measurement and weight of your order and the destination we are delivering to. The estimated cost is currently not available on our stand-alone calculator, this will be reviewed if there is sufficient international demand All prices will be quoted in Australian Dollars and goods may be subject to local taxes on arrival by your local customs collection agency.

Do you deliver to PO boxes and/or Parcel Lockers?

Yes, this is available by both the standard postal service and Express Post for domestic parcels. It is not available for Express Courier delivery.

Do you offer a gift wrapping service?

Yes we do, it is an optional extra available @$15.00 per item to include a personal message on a gift card to the recipient. This can be arranged on the "View Cart" page by ticking the Gift Wrapping button. A sample of a gift wrapped item is shown below. (Current image is a placeholder)

Our postal and courier service providers

Your parcel will be delivered either by Australia Post (within Australia) or Star Track Couriers. Deliveries will be made during normal business hours, in some destinations this includes Saturdays. All parcels must be signed for at the time of delivery. If there is no-one available to do so, then the parcel will be returned to the nearest local post office and a notification will be left at your address. In this instance the parcel can be collected from the post office or in the case of a courier delivery you can arrange for the courier to deliver the parcel at an alternative, suitable time.

For any further questions

Please contact us via the "Contact Us" facility on this website or an email to info@livingclayaustralia.com.au. Alternatively call our offices on 1300 397339 (for international callers dial 612 94560058).